Crisis and hardship grants - for individuals

Please note that only 1 Crisis and Hardship Grant can be awarded within a 12-month period. Due to high demand for this grant, there may be a waiting period. Our teams are working through all applications as quickly as possible, and any applications received will be reviewed and responded to within 28 days. Funding is based on assessment and is meant to prevent an individual or family from moving into crisis or to cover an immediate need.

You will be asked to confirm specific costs as part of your application. All grant applications will be assessed on a case-by-case basis, and putting an application in does not guarantee that a grant will be provided.

Crisis and Hardship grants are available for LiveWest customers only, and those who are experiencing financial difficulties accessing food or energy costs as a result of a crisis or emergency. 

Our Tenancy Sustainment team will talk to you about your situation and assess your financial circumstances to determine if there is any support they can give. An income and expenditure form will need to be completed alongside the application form to help them to reach a decision. 

The Crisis and Hardship grant programme aims to offer financial assistance where no other form of funding can be secured in a short period. 

Our Crisis & Hardship grant is available to help with only the following emergencies:

• Food
• Energy top ups 

If you require additional assistance our Tenancy Sustainment team can offer up to 12 weeks support. They can provide advice and guidance including managing your finances, or your home and tenancy. They can also signpost to external specialist services and organisations to assist with your health and wellbeing. The Tenancy Sustainment team may be able to assist you, where eligible, with looking for external grant funding in relation to items you may require for your home. 

You can make a self-referral for support from our Tenancy Sustainment team here.