Crisis and hardship grants - support for LiveWest Customer

Crisis and hardship grants are available to support customers facing urgent financial challenges accessing food or managing energy costs — due to an emergency or unexpected situation.
These grants are designed to provide short-term, one-off financial support during a time of urgent need and when no other funding options are available quickly. They are not intended to be ongoing or repeated payments.

Due to the limited amount of funding available and the high number of households we support, we must prioritise support for those experiencing the most immediate and severe hardship. Because of the high demand, there may also be a waiting period. All applications will be reviewed and a decision reached within 28 days. Submitting an application does not guarantee a grant is awarded, as each request is carefully assessed on a case-by-case basis.

Please note: While customers may make an application once in every 12-month period, this does not guarantee eligibility and that a grant will be awarded every year. Every application is assessed individually, considering factors such as repeat applications, current level of need, available funding, and overall demand. Crisis and Hardship Grants are intended as a one-off payment to help in exceptional circumstances and should not be used as a frequent remedy for ongoing financial difficulties.

To apply, you'll need to complete an income and expenditure form alongside the application. Our Tenancy Sustainment team will review your application, and you will be asked to confirm specific costs around your income & expenditure as part of your application.

We appreciate your understanding as we work to help as many people as possible with the resources available.

Our Crisis & Hardship grant is available to help with only the following emergencies:

• Food
• Energy top ups 

If you require additional assistance our Tenancy Sustainment team can offer up to 12 weeks support. They can provide advice and guidance including managing your finances, your home and your tenancy. They can also signpost to external specialist services and organisations to assist with your health and wellbeing.

In some cases, Tenancy Sustainment may be able to help you explore external grant funding for essential household items, (we are NOT able to provide grants for flooring).

Please note: There are currently no external organisations that are providing grants for flooring.

You can make a self-referral for support from our Tenancy Sustainment team here.